Return and Replacement Policy

At Vraeva, we offer free replacements for items that arrive damaged, defective, or incorrect.

Eligible Claims

You may request a replacement for:

  • Manufacturing defects.
  • Damage during transit.
  • Receiving an incorrect item.

Claim Window

Submit your claim within 10 days of delivery by emailing support@vraeva.com. Include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the affected item and its packaging.

Review and Resolution

We review claims within 3 business days of receiving the required information. Approved claims receive a free replacement at no additional shipping cost.

Please do not send items back without contacting us first. If a return is required, we will provide instructions.

Returns and Refunds

We do not accept returns or offer refunds for:

  • Change of mind.
  • Incorrect size or style selections made when ordering.
  • Orders that cannot be delivered because an incorrect or incomplete shipping address was provided.

This policy does not limit any rights or remedies available under applicable consumer law.

Contact Us

For replacement claims or questions, email support@vraeva.com.