Shipping policy

Order Processing

Orders are prepared for shipment within 48–72 hours after successful payment verification.

Shipping Destinations and Methods

We ship to the United States and selected international destinations. Available shipping options are displayed at checkout.

Most orders use standard shipping. The carrier is selected based on the destination and package requirements.

US Shipping Costs

  • Orders of $75 or more: Free standard shipping.
  • Orders below $75: A flat shipping fee of $8.99 applies.

Shipping charges for other supported destinations are displayed at checkout.

Estimated Delivery Time

Standard delivery typically takes 7–10 business days after dispatch, in addition to the order-processing time stated above.

Business days exclude weekends and public holidays. Delivery times are estimates and may be affected by carrier delays, customs clearance, weather, or other circumstances.

Order Tracking

Once your order ships, we will email your tracking details. Tracking updates may take up to 72 hours to appear in the carrier’s system.

Shipping Address

Please check that your shipping address is complete and accurate before placing your order.

If you notice an error, contact support@vraeva.com immediately. Address changes may not be possible once an order has entered processing or has shipped.

Orders that cannot be delivered because an incorrect or incomplete address was provided are handled according to our Return and Replacement Policy and applicable law.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe, contact support@vraeva.com with your order number.

We will investigate with the carrier and work with you to resolve the issue. Depending on the circumstances and applicable law, the resolution may include a replacement or refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, submit a claim within 10 days of delivery. Include your order number and clear photos of the item and packaging.

Please refer to our Return and Replacement Policy for full details.

Contact Us

For shipping questions or assistance, email support@vraeva.com.